Should you wish to return any item, you can do so within15 days from the day of receipt (physically) to one of our shops, or you can goods via a courier service to our main Store, 102 Pericleous street, Strovolos 2027, Nicosia, CYPRUS tel. 00357-22508000
Kindly note that we will only refund goods if they are returned in their original condition, unopened with all seals, packaging and shrink-wrap, and we will issue a credit note after inspection and approval by our warehouse E-shop officer.
In both cases please remember to mark the returning package as “E-SHOP RETURN” and include a copy of the delivery invoice.
For any returns a credit note will be issued (and sent to you by email) with a refunded voucher code. You can redeem any vouchers for your future purchases through our e-shop.
Please note that you will be responsible for the costs of returning the goods to us, unless we delivered the item to you in error, or if the item is damaged or faulty. We can accept the return of opened items only if they are faulty.
Claims for damaged, faulty or delivered in error goods, will be accepted within 2 working days after receipt. Please inspect goods immediately.
Our return policy is in accordance with the laws of the Republic of Cyprus, e-Commerce Law: L156(I)/2004 and Amendment Law: L97(I)/2007.